About the role
Role Overview
We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.
Location - USA, Netherlands, Romania, Poland (remote)
B2B cooperation
Key Responsibilities
* Perform an end-to-end CMDB assessment covering: * CI classes and relationships * Data quality and CMDB Health * Identification and Reconciliation Engine (IRE) * Data sources and integrations * Duplicate, stale, orphaned, and incorrectly classified CIs * CSDM alignment * Ownership and governance * Assess Discovery, Service Graph Connectors, and other CMDB data sources. * Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps. * Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities. * Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM. * Define a prioritized CMDB remediation backlog and roadmap. * Provide target-state architecture, governance, licensing, and operating model recommendations.
Requirements
* Strong ServiceNow CMDB and CSDM expertise. * Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors. * Experience conducting enterprise-scale CMDB assessments and remediation initiatives. * Strong understanding of CI lifecycle, relationships, reconciliation, and data governance. * Understanding of ServiceNow licensing, user roles, personas, and access models. * Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
Key Deliverables
* CMDB Current-State Assessment * Gap & Risk Analysis * CMDB Health Findings * CSDM Alignment Recommendations * License Usage & Optimization Assessment * Persona & Role Mapping * Prioritized Remediation Backlog * Target-State CMDB Roadmap
Originally posted on Himalayas