About the role
Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!
This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Responsibilities
* Answer inbound calls regarding patient statements, insurance payments, and account balances.
* Provide accurate information about patient accounts, billing history, and charges.
* Process credit card payments over the phone.
* Document call details, account inquiries, and actions taken.
* Escalate complex billing disputes and concerns to the appropriate department.
* Deliver friendly, professional service while handling sensitive billing questions.
Qualifications
* 1 year of call center or customer service/office experience
* Strong verbal and written communication skills.
* Basic computer skills and the ability to learn new systems.
* Excellent attention to detail and accurate documentation skills.
* Ability to multitask and process information efficiently.
* A calm, professional approach when handling challenging calls.
* A patient-focused attitude and a commitment to quality customer service.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Originally posted on Himalayas