About the role
About &Open
We’re the global gifting platform for companies that care.
Our platform sends gifts globally at scale, while our team guides the process with taste, thought and attention to detail.
As a B Corp-certified company, we’re all about less waste, more impact. At the end of the day, it’s not how much you send, it’s how you make people feel that matters.
Our customers include OpenAI, Hubspot, Revolut and Intercom.
Come and grow with us.
About the team
&Open’s Account Management team is growing. We work closely with clients every step of the way. From platform onboarding, expansion & renewals (and all the little details in between), we ensure that desired goals are achieved and clients are happy. What we love most: creating strong relationships that lead to lasting partnerships. This is only made possible through constant collaboration and communication across all &Open teams.
About the role
We’re seeking an experienced Enterprise Account Manager in either the San Francisco Bay or New York Metropolitan area to represent &Open to our clients. &Open is a B2B platform that helps global brands build connections with their communities, and we’re looking for a commercial thinker and a passionate, helpful and charismatic communicator to fuel our revenue growth and success. This role requires strong collaboration skills in constructive client engagement and a passion for working with internal partners to achieve designated objectives. The ideal candidate must excel at confident communication, have excellent sales experience and be a star at developing and maintaining client relationships. The role may also require some flexible working hours to support clients in different timezones.
What you'll do?
Manage client accounts
* Be the primary POC. Act as the main point of contact for enterprise clients. Continuously seek opportunities to provide additional value to ongoing client projects and consequently growth for &Open. Demonstrate a deep understanding of client objectives, challenges and opportunities.
* Manage a sales quota working with some of the biggest logos globally
* Project manage. Specifically when it comes to corporate gifting programs and campaigns for enterprise clients, including initial onboarding with internal teams.
* Build trust. Create relationships to become a trusted advisor and reliable partner for our clients. Manage their renewals.
* Drive Growth. Create and manage upsell opportunities through the customer lifecycle
Contribute to growth
* Specialise. Develop a deep understanding of &Open’s products and be able to communicate our unique value proposition to new and potential clients.
* Be an industry expert. Know the ins and outs of the corporate gifting marketplace, including key user groups, use cases, competitors and trends.
* React quickly. Provide feedback to your partners on anything you’re hearing in the space (or from customers), developing an informed point of view on what it will take to succeed in the market.
* Problem solve. Have the foresight to proactively solve problems, even if they are outside of your expertise or current responsibilities.
What you'll need
* 3+ years of relationship management & enterprise sales experience
* Experience in technology, design or marketing industries
* BA/BS degree or equivalent in a related field
* Excellent communication skills; we’re looking for detailed writers and confident speakers
* Demonstrated ability to manage multiple projects at once
* Demonstrated ability to work collaboratively, driving cross-functional solutions alongside others
* A strategic mindset; you must have the ability to think beyond immediate needs, determining what will drive long-term success for both your clients and &Open
* A self-starter attitude that’s comfortable working autonomously
Benefits
* Competitive Salary
* Remote Working Model
* Pension
* Healthcare cover
* 25 days Annual Leave + 2 Company Days
* Maternity and Paternity Paid Leave
* Exciting experience in a fast-paced start-up environment
Location
Remote US: San Francisco Bay Area / New York Metropolitan Area preferred
All Welcome Here Statement
We believe diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care. &Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.