About the role
Responsibilities:
* Validates expectations with customers before, during, and after project completion. * Exceeds customer expectations on a regular basis while performing excellent customer service. * Successfully manages multiple projects through all phases. * Ability to work independently under pressure, to organize and prioritize workloads, and to keep several projects progressing to completion with little or no direction. * Ability to weigh options, foresee consequences, and employ good judgment. * Serves as a liaison between field technicians, department management, government bodies, and customers. * Use independent judgment to handle and troubleshoot all inquiries, questions, and complaints. * Proactively completes projects on time. * Reviews and oversees completed plans and project documentation for accuracy. * Monitors equipment production to ensure product integrity. * Consistently meets the overall project deadlines in a timely manner. * Builds trust and confidence with contractors and the Project Management Team. * Assists with managing multiple subcontractors across multiple states. * Recruits and develops business relationships with new subcontractors. * Drives sales and profitability through effective and efficient project execution. * Understands principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Requirements:
* Excellent organizational and time management skills. * Excellent communication and interpersonal skills; both written and verbal. * Extraordinary commitment to the highest level of customer service. * Ability to work well with customers in verbal and in written communication. * Remains calm when dealing with an upset or angry customer and listens to their concerns/questions. * Positive, outgoing, energetic team player that enjoys working in a collaborative team environment. * Must be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.). * Proven ability to function in all phases of the project development, from sales proposals and design, through project completion and closeout. * Knowledge/Proficiency in Microsoft Office programs. * Knowledge /Proficiency in Salesforce. * Demonstrated sense of urgency and ownership in all assignments. * Ability to collaborate closely with other team members on a wide variety of projects. * Prepares timely and accurate paperwork. * Participates in marketing activities and business development efforts. * Experience with Solar.
Originally posted on Himalayas