About the role
Job Description
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.
* Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met * Trains, motivates, mentors and organizes team members * Purchases supplies, beverages and equipment per the direction of the QSR General Manager * Monitors inventory, checks orders and distributes supplies as needed throughout the department * Manages transactions and ensures accurate accounting * Records shift notes and assists with administrative duties such as scheduling when needed * Ensures department complies with all quality, health, safety and sanitation standards * Documents, investigates and resolves guest incidents * Performs other duties as required or assigned
Hourly Rate: $24.00
Qualifications
* High school graduate or equivalent; post-secondary degree preferred * 3+ years of lead or supervisory experience in food service * Math skills and ability to handle money accurately * Strong knowledge of steps of service * Excellent communication and problem-solving skills * Knowledge of coffee and coffee production * Knowledge of Italian cuisine and beverage preferred
Job Requirements
* Availability to work onsite with a flexible schedule often including evenings, weekends and holidays * Ability to lift up to 50 pounds * Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting * Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Additional Information
* Medical, Dental, Vision Insurance * Paid Time Off * Paid Parental Leave * 401K with match or RRSP * Free family meal daily * Discounts at Eataly * Classes on products and Italian cuisine * Referral bonus program * and more!