About the role
Job Description
* You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular! * Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions * Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead * Work closely with the Restaurant General Managers and Head Chefs to deliver a consistently excellent experience in our spaces
Qualifications
* A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests! * 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey * Experience using CRM bookings systems and table management * Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s * You’re looking for a place where you can be you; no clones in suits here * You’re not precious. We leave our egos at the door and help get things done * You’re up for doing things differently and trying (almost) everything once * You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
* Competitive salary including TRONC * Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. * A Medicash Plan to claim money back and get access to lots of ways to support your physical & mental wellbeing * Goes without saying, but we’ll feed you during your shift