About the role
We are looking for someone who will serve as a Salon Receptionist at the Anastasia Beverly Hills Salon in Beverly Hills. The ideal candidate is someone who has a passion for people and service, with experience in retail. This person must have the ability to consistently adhere to our guidelines, standards and be receptive to coaching from the Salon Manager. They should possess strong communication skills and build collaborative relationships. A passion for client service and a working entrepreneurial environment is critical to your success in the role.
Essential Job Functions:
* Answers phones and directs calls. * Books appointments for Salon customers. * Calling customers to confirm appointment. * Performs all transactions for customer services. * Greets all customers and directs them to the proper station. * Performs a variety of clerical and administrative duties. * Handles incoming/outgoing packages and mail including UPS and FedEx. * Maintains safe and clean reception area by complying with procedures, rules, and regulations. * Assist in customer sales of all ABH products in the salon. * Delivers exceptional client service. * Able to receive both positive and constructive feedback in a professional manner. * Adheres to ABH Dress Code guidelines. * Offers refreshments to customers.
Requirements:
* Previous experience in a clerical or customer service environment. * Positive, and professional presence. * Excellent telephone etiquette and skills. * Excellent verbal and written communication skills. * Must have a strong sense of ownership for all the activities in the Salon and the ability to handle confidential and specialized information. * Excellent organizational skills. * MS Office experience. * Able to work efficiently in a team and a self-starter and ability to move a project through completion. * Excellent listening skills and ability to relay information to others. * Must work well under pressure in a fast-paced, rapidly changing environment. * Must be available Tuesday - Saturday from 9:00am to 6:00pm to work in-person at our salon in Beverly Hills. * This is a temporary full-time job with the possibility of converting to full-time permanent position. There will be a 90-day trial period.
Other Skills and Abilities:
* Organizational Skills, Prioritizing, Multi-Tasking, Professionalism.
Physical Demands:
* Sitting, Typing, Frequent Standing and Walking, Occasional lifting (less than 25lbs)
Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting base salary range for this position in the selected city is $20.00-$22.00 hourly. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work.