About the role
Logistics Clerk Role Summary The Logistics Clerk is a senior operational support position responsible for coordinating administrative, dispatch, and operational activities across the terminal. This role serves as the communication hub between field operations, Shift Leads, drivers, customers, and Operations Managers. The Logistics Clerk provides operational direction, supports daily planning and execution, manages operational reporting, and assists leadership in maintaining efficient freight movement and service performance. This position serves as the primary developmental role for future Operations Managers. Primary Focus Areas Administrative & Operational Coordination * Maintain operational records, reports, schedules, and shipment documentation. * Monitor freight movement and service performance. * Coordinate operational workflows between departments and shifts. * Assist management with reporting, workforce planning, and operational tracking. * Support execution of daily operational plans.
Communication & Dispatch Support * Serve as a central communication point between drivers, dock personnel, customers, and management. * Coordinate dispatch activities and communicate routing or service changes. * Manage operational communications regarding delays, freight exceptions, and service issues. * Escalate critical operational concerns to management.
Operational Direction & Support * Provide guidance and support to Shift Leads and frontline operational employees. * Assist with workforce coordination and work prioritization. * Support operational problem-solving and issue resolution. * Partner with Operations Managers to ensure service and productivity goals are achieved. * Help maintain consistency across all shifts.
Management Development * Act as the intermediary level between frontline leadership and Operations Management. * Develop planning, decision-making, customer service, and leadership skills. * Support management projects and operational initiatives. * Prepare for future advancement into Operations Manager positions.
Career Path Shift Lead → Logistics Clerk → Operations Manager
HR for Growth. is one of the world’s leading providers of eCommerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.