About the role
The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.
Essential Duties and Responsibilities
* Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities. * Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas. * Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery. * Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations. * Develops, implements, and enforces policies and procedures related to public service. * Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement. * Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals. * Assists in the development and management of budgets for public service departments and locations.
Qualifications and Requirements
* Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required. * Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required. * Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas. * Experience managing budgets and personnel across multiple teams or locations. * Proficiency with library technology, integrated library systems, databases, and standard office software. * Ability to work a flexible schedule, including evenings and weekends as needed. * Valid driver's license with an acceptable driving record required. * Experience overseeing library operations within a multi-location library system preferred. * History of leading system-wide initiatives or strategic planning efforts preferred.
Compensation
* Starting salary: $32.65/hour ($67,912 annually) * Position is full-time
Benefits
* Health insurance with employer HSA contribution * Life insurance * Ohio Public Employees Retirement System (OPERS): * 10% employee contribution, 14% employer contribution * 13 Paid Holidays * Paid Time Off (PTO) * Employee Assistance Program (EAP) * Continuing Education Opportunities
How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.
Compensation: $32.65 hourly starting