About the role
Job Description
At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for an Assistant Food & Beverage Manager who shares our passion for friendly, faultless hospitality and making every guest feel special.
Supporting the management of our Food and Beverage team and reporting to the Restaurant Manager, you will help deliver smooth day-to-day service, exceed guests’ expectations and create memorable experiences of escape and adventure.
What you’ll do
* Help lead food and beverage service across breakfast, lunch, afternoon tea, dinner and room service, delivering The Torridon’s five-star standards. * Host and coordinate restaurant service in the Food & Beverage Manager’s absence, anticipating guests’ needs and adding thoughtful touches to their experience. * Handle guest queries and complaints in line with Forbes Standards, and communicate any service or quality concerns to the Food & Beverage Manager. * Work closely with the Head Chef and other departments to keep service coordinated and build the team’s food and service knowledge. * Train and support team members, provide constructive feedback and invest in your own continuing professional development. * Assist with stock control and support other departments when needed. * Support health and safety audits and ensure compliance with food hygiene and allergen requirements, while creating an environment where colleagues feel comfortable speaking up. * Help embed our environmental, social and governance (ESG) policy, communicate our sustainability approach and Earth Check to guests, colleagues and suppliers, and take an active part in Green Team initiatives.
What you’ll bring
You will bring a guest-first approach, a commitment to high standards and the confidence to support a team through busy service. You will communicate clearly, use sound judgement and take ownership when things do not go to plan.
We are looking for someone who is friendly, aspirational and honest, who enjoys challenging themselves and developing others. You will help lead by example and share our core values: Daring, Driven, Passionate and Integrity.
Additional Information
* Competitive hourly rate and additional Tronc
* Full training and a personalised training plan to allow you to professionally develop
* Live in accomodation onsite with staff meals provided
* Discounted rooms for friends and family
* 50% discount on food in our restaurants
* Access to staff activities and use of the surrounding estate as well as monthly BBQ's
* Opportunities for training and development and £250 to develop skills
* A supportive team environment in a truly unique setting