About the role
Overview
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities
Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.
Qualifications
Education * H.S. Diploma or General Education Degree (GED) Required * Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience * 1 year of experience in IS customer service or clinical application support/usage Required
Licenses and Certifications * None Required * HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Business Unit : Company Name
Piedmont Healthcare Corporate
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