About the role
Job description:
中国城酒店式公寓前台客服
-中英文流利，沟通能力强，责任心强
-能够使用 Microsoft Word， Excel创建和编辑
-能供根据工作需求学习并使用其他办公软件
-能够清晰有效地进行英文的口头和书面沟通
-专业的面对面，电话以及邮件沟通的能力和礼仪
-良好的沟通能力，表达能力，理解能力和学习能力
Key Responsibilities:
* Greet and welcome guests warmly and professionally * Manage guest check-ins and check-outs, ensuring accurate information * Answer phone calls and address guest inquiries efficiently * Provide guests with information about hotel facilities, services, and local attractions * Handle guest complaints and resolve issues promptly * Process payments and maintain accurate financial records * Assist with night audit duties when necessary * Keep the front desk area clean and organized
Qualifications:
* (English/Chinese) skills preferred, but not required * Strong guest relations skills with a focus on hospitality * Proficiency in operating phone systems and managing multiple calls simultaneously * Knowledge of front desk operations and customer service best practices * Strong organizational and time management skills * Ability to handle challenging situations with patience and professionalism * Familiarity with hospitality management software is a plus * Multilingual abilities are an asset
Benefits:
* 401k * Dental insurance * Employee discounts * Flexible schedule * Health insurance * Paid time off * Vision insurance * Holiday Pay