About the role
Position: Program Engineer/Technical Sales FLSA Status: Exempt Department: Sales Location: Hybrid Remote/Onsite
Overview: The Program/Applications Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving.
Essential Duties: * Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality. * Develop a strong consultative relationship with customers * Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.) * Provide customers with technical support and solutions (tooling, molded parts, etc.) * Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility * Accurate and timely dissemination of information * Performs intermediate to advanced part mark-ups texture line-ups * Attends customer meetings * Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration. * Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes.
Experience and Education: * University degree (4 yr) or above required * Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes. * Experience with/understanding of the Chinese culture preferred
Knowledge, Skills and Abilities: * Proactive and results-driven with strong execution; eager to learn with good adaptability. * Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication (Mandarin) preferred. Flexible working hours (early mornings, evenings) to accommodate Asia Pacific office hours/time zone * Detail orientated * Good communication of technical details is essential, both verbally and written * Self-starter with ability to work under minimal supervision * Ability to effectively interface with an array of customer personalities, in various situations. Strong collaboration skills to work cross functionally. * Accurate transcription of information – proficient data entry skills * Proficiency with Microsoft office suite. Experience with SAP (or another ERP system) desired. * Problem solving and technical aptitude essential * Ability to travel as needed: approximately 30% - 40% domestic, and 3-4 internationally trips annually.