About the role
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track and Trace Operator for a third-party logistics company.
Responsibilities:
* Daily communication with drivers and customers
* Notifying appropriate parties of any issues
* Inputting updates into the system
* Answering incoming calls from clients
* Scheduling appointments
* Maintaining current knowledge of market trends in the transportation marketplace
* Other duties as required by business needs or as assigned
Working conditions:
* Working schedule: Fri-Sat-Sun 9 pm-6 am EST
* Competitive Salary in USD
* Remote mode of work
* 10+ business days of paid time off
* Team building and corporate events
* Equipment provided
* A supportive team
Requirements
* 1+ years of experience in the customer support field
* TMS McLeod
* English level - upper-intermediate or higher
* Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
* Expert knowledge of team members' roles and responsibilities
* Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within the company, and support a team environment
* TMS McLeod
* Must possess strong organizational and time management skills to meet department goals and deadlines
* Must be punctual and have excellent attendance