About the role
Job Description
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
Qualifications
Experience and Capabilities
Essential
* Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
* Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
* Clear written and verbal communication and confidence facilitating working sessions with customers.
* Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
* Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately.
* Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.
* Ability to work across teams and maintain accuracy in a fast-moving environment.
Desirable
* Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process.
* Experience delivering software training, adoption activities or change communications.
* Exposure to product analytics, BI tools, SQL or structured data validation.
* Experience working with AI-enabled software or explaining analytical outputs to users.
* Relevant degree or professional certification in business, project management, supply chain, data or a related discipline.
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.