About the role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Strategy and Operations Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You'll Do:
* Manage the on-site daily operations of Via’s service around Chemung County * Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team * Manage and mentor the on-site team of dispatchers and shift managers * Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations * Liaise closely with Via senior management and Via’s external partners * Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis * Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. * Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations * Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
* Experienced operations manager, with a minimum of 6+ years of experience * You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility * You are a savvy and tactful communicator: you intuitively find the right tone in every situation * You desire to foster a culture deeply committed to providing a world class customer service experience * You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously * You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams * You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly * You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with * You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility * You are a problem solver; you don’t accept the status quo and are always looking for creative solutions * Experience working in transit a plus * Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
* Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. * Base salary range: $110,000-$160,000 / per year + RSU package * We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.