About the role
Commercial/Sales Coordinator
Job Title
Commercial/Sales Coordinator
Job Purpose
The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.
Key Responsibilities
Sales Administration
* Process customer quotations, sales orders, and contracts.
* Maintain accurate customer records within the CRM system.
* Monitor order status and liaise with internal departments to ensure timely delivery.
* Support the sales team with reports,presentations and customer documentation.
* Support finance with accurate sales and pricing information
* Track sales activities and update sales pipeline information.
Customer Service & Relationship Management
* Provide customers with product,pricing and delivery information. * Resolve customer issues promptly and escalate where necessary.
Commercial Support
* Assist in preparing tenders, bids, and commercial proposals.
* Support contract administration and ensure compliance with company procedures.
* Assist with pricing reviews and commercial data analysis.
* Monitor customer agreements and renewal dates.
Reporting & Analysis
* Produce regular sales performance reports and KPIs.
* Analyse sales data and identify trends or opportunities.
* Support forecasting and budgeting activities.
* Maintain accurate sales and commercial records.
Cross-Functional Collaboration
* Work closely with Operations,Finance,Procurement and Customer Service teams.
* Coordinate communications between customers and internal stakeholders.
* Support continuous improvement initiatives and process efficiencies.
* Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events.
Essential
* Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.
* Strong administrative and organisational skills.
* Proficient in Microsoft Office.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and meet deadlines.
* Strong attention to detail and accuracy.
Desirable
* Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
* Experience supporting tender or contract management processes.
* Knowledge of commercial procedures and pricing structures.