About the role
The Senior Care Coordinator oversees the coordination of client services within the healthcare facility, managing a team of Care Coordinators, Enrollment Specialists, and Housing Specialists. This role involves ensuring compliance with HUD regulations, optimizing resource utilization, and leading quality improvement initiatives. The ideal candidate will have a strong background in social services, case management, or a related field, along with leadership experience and a passion for helping vulnerable populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Conduct assessments and program intakes for individuals seeking rapid re-housing services. * Ensure data is accurate and complete and that all required accompanying documentation is collected. * Update case notes in electronic case management system in a timely manner. * Participate in the intake and orientation process of new program participants. * Provide direct case management services in the office and on field/home visits. * Provide hands-on assistance to enable clients to find suitable housing, including accompanying clients to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas. * Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing. * Work collaboratively with community housing specialists to identify suitable housing. * Conduct housing inspections for identified units prior to financial assistance being requested. * Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships; * Conduct assessments and program intakes for individuals seeking rapid re-housing services. * Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences. * Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits. * Manage a caseload of up to 25 or more clients, ensuring high-quality support and timely services. * Provide oversight and guidance to Care Coordinators, Enrollment Specialists, and Housing Specialists. * Work collaboratively with community housing specialists to identify suitable housing. * Perform other related duties and responsibilities as assigned; job tasks and responsibilities may be modified or expanded to meet organizational needs.
JOB QUALIFICATIONS
Education: * Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field (preferred).
Experience: * Minimum of 5 years of experience in social services, case management, or a similar role. * 3-5 years management and progressive leadership experience in healthcare or related field. * Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
Skill Required * Strong organizational skills need to manage diverse responsibilities and provide services at various sites * Ability to establish and maintain effective working relationships with colleagues, clients and contracted providers of health care services * Ability to plan, organizes, implement, and evaluate needs assessments; action plans; and professional development activities * Apply problem-solving skills to resolve issues or concerns regarding health education. * Compassion/understanding/desire to work with homeless individuals. * Excellent oral and written communication skills needed to provide counseling to clients, document case work and provide training * Ability to work independently and within a team environment * Ability to adhere to confidentiality guidelines, deadlines and reporting requirements * Extremely proficient in Microsoft Office Suite; employee is willing and able to: * Create, edit, and interpret charts, tables and spreadsheets (via Microsoft Excel). * Effectively manage, filter and sort data (via Microsoft Excel). * Create well-organized documents and outlines (via Microsoft Word). * Manage mailbox and calendar (via Microsoft Outlook)
Pay: $80,000
Languages: * Bilingual English/Spanish/French strongly preferred.