About the role
Role Overview
As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support.
You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction.
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Responsibilities
* Serve as the primary point of contact for clients * Guide clients through onboarding and project processes * Coordinate with internal teams and suppliers to ensure timely delivery * Respond to client inquiries and resolve issues efficiently * Track project progress and keep clients informed * Ensure a high level of client satisfaction and retention * Identify opportunities to improve client experience and processes
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Requirements
* Experience in customer success, account management, or client-facing roles * Strong communication and organizational skills * Ability to manage multiple clients and projects simultaneously * Comfortable working with technical or industrial products (lab equipment experience is a plus) * Problem-solving mindset with attention to detail
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Work Setup
• Fully remote
* Must have reliable internet and a laptop or desktop * Comfortable using email, CRM tools, and video conferencing
Originally posted on Himalayas