About the role
We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.
Key Responsibilities:
* Track and monitor shipments from origin to destination to ensure timely delivery.
* Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
* Identify and resolve transportation delays or issues by coordinating with stakeholders.
* Maintain accurate records of shipment statuses, delays, and resolutions in the system.
* Ensure compliance with company policies and industry regulations.
* Proactively address potential disruptions in the supply chain and escalate concerns as needed.
* Generate and analyze reports related to shipment performance and key logistics metrics.
* Assist in optimizing routing and delivery efficiency.
* Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
Working conditions:
* Work schedule: Monday - Friday: 8:00 AM - 5:00 PM EST
* Competitive Salary in USD
* Remote mode of work
* 10+ business days of paid time off
* Team building and corporate events
* Equipment provided
* A supportive team
Requirements
* Strong knowledge of logistics tracking systems and software.
* Excellent problem-solving and critical-thinking abilities.
* Strong verbal and written communication skills.
* Ability to multitask and work in a fast-paced environment.
* Attention to detail and accuracy in data entry and record-keeping.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.
* Experience working with freight carriers, 3PLs, or transportation management systems (TMS).
* Knowledge of domestic and international shipping regulations.