About the role
Location: Europe-based (Remote, with occasional travel)
Languages:
* Ukrainian — mandatory
* English — B2+ required
* Russian — optional / nice to have
About the Company
Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Why Join
* Join a globally recognized fintech innovator in the high-risk payments space
* Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
* Collaborate with cross-functional teams across multiple regions and time zones
* Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement
About the Role
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.
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Key Responsibilities
Analytics & Merchant Profiling
* Pre-qualification of merchants: market, geo, traffic, and payment method research
* Assessment of deal feasibility and growth potential in collaboration with Sales
Merchant Operations
* Operational support of merchants post-onboarding
* Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
* Ownership of merchant payment context and operational reality
Optimization & Scaling
* Initiation of performance improvements: provider tuning, routing optimization, cascading logic
* Reduction of operational and technical growth barriers
Cross-Functional Coordination
* Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
* Preparation of structured reports, insights, and action plans for Sales and management
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Requirements
Professional Experience
* 1+ year experience in fintech / PSP, preferably in high-risk segments (iGaming, Gambling, Betting, Forex, Crypto)
* Background in Sales Operations, Account Management, Business Analytics, or Sales
Analytical & Technical Skills
* Strong analytical mindset; confident with Excel, Power BI, or similar tools
* Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
* Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
* Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
Business & Communication Skills
* Strong negotiation and business communication skills
* Spoken and written English (B2+)
* Ukrainian language - a significant advantage
Personal Qualities
* High stress tolerance in a fast-paced, high-risk B2B environment
* Results-driven, structured, and ownership-oriented mindset
* Clear understanding of how Sales and Support teams operate in high-risk payment businesses
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What Success Looks Like
* Sales decisions supported by clear data, not assumptions
* Merchants scaling with fewer operational blockers
* Improved payment performance and approval rates
* Strong alignment between Sales, Risk, FinOps, and Tech
Originally posted on Himalayas