About the role
Responsibilities:
Assist the pharmacist with serving patients and maintaining the pharmacy department
* Sterilize surfaces and equipment and prepare the pharmacy for opening. * Greet customers and answer questions. * Receive prescriptions and check their validity. * Process prescriptions electronically and ensure all information is complete and accurate. * Resolve issues when they arise (e.g., rejected insurance claims). * Select the appropriate medicine and measure dosages to fill prescriptions. * Sort, stock, label medication and monitor inventory. * Undertake administrative tasks (e.g., Record-keeping) as assigned. * Comply with all security measures and quality standards and activities. * Keep abreast and stay current with HIPAA, HITECH, and FWA credentialing. * Assist Pharmacist with clinical and non-clinical operations and document and report any issues per quality to the Pharmacist as appropriate. * Package orders based on policies and procedures. * Coordinate medication delivery location and estimated time with patient. * Prepare and arrange delivery of medication with courier service or shipping service. * Communicate with insurance carriers to obtain payment for prescription claims. * Answer incoming phone calls for prescription orders, refills, make outgoing follow up calls to patients regarding their medications. * Triage calls and escalate to appropriate leadership when necessary.