About the role
ihre aufgaben
* Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation. * Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field. * Support customers and internal teams with technical documentation, training materials, and accurate records of support activities. * Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience.
ihr profil
* Bachelor’s degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field. * Hands-on experience in areas such as single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development is highly desirable. * Strong scientific communication and training skills, with the ability to explain complex applications to diverse customer audiences. * Independent, proactive, solution-oriented mindset with willingness to travel extensively and support customers across multiple countries. * Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training. * Ability to work confidently across biology, chemistry, physics, and engineering topics. * Fluent English required; additional European languages are a strong advantage. * Commercial awareness and business understanding, while remaining focused on after-sales support and customer success.
wir bieten
* Competitive salary and benefits package. * Work with cutting-edge technologies in a dynamic, international setting. * High autonomy and direct impact on customer success, scientific adoption, and service quality. * Professional development through exposure to diverse applications, customers, and global markets.
Originally posted on Himalayas