About the role
Security Technician
Austin, TX
Core Values:
Be Respectful, Be Accountable, Be Exceptional
We Offer:
- Competitive pay
- Great benefits package
- Excellent growth opportunities
Location: Austin, TX
Position Summary: This is a great opportunity for applicants with strong security installation and service skills who want to provide excellent customer satisfaction services. Security Technicians install and service Access Control Systems, Video Systems, Visitor Management, and more.
Job Requirements
· Responsible for basic and advanced electronics installation and/or servicing of all required systems. This includes troubleshooting and recommending repair options with follow through of the repairs.
· Submit complete and accurate paperwork in a timely manner obtaining the proper signatures. Accurately record work orders, changes and codes. Properly identify warranties and provide accurate descriptions.
· Maintain clean and safe work environment using the correct tools properly.
· Respond to customer technical inquiries for products to ensure customer confidence/satisfaction and provide customer education while at customer location.
· Responsible for troubleshooting, programming and configuration of Lenel, Genetec or Brivo Systems
· Executes work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
· Responsible for maintaining accurate van inventory.
Knowledge/Skills/Abilities:
· Must have a strong background in Electronic Security Integration with 2+ years industry experience.
· Strong customer service orientation required
· A valid state driver’s license, without restrictions, is required for this position
· Ability to work independently on customer site
· Ability to interact in a professional manner with the customer along with the ability to identify and satisfy customer needs
· Ability to meet deadlines and have strong time management and organizational skills
· Strong emphasis on PC software/hardware including databases, operating systems and networking preferred.
· Able to lift 25lbs
Certifications:
Lenel
Brivo
Genetec
Education:
High School Diploma
RAE Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
* 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance
Schedule:
* 8 hour shift * Monday to Friday
Work Location: On the road