About the role
Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.
Responsibilities include:
* Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer’s experience must be exceptional, dazzling and and memorable. * Consistent delivery of outstanding customer service; LaBelle Winery believes it’s the small details that makes experiences memorable. * Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility. * Responsible for greeting guests * Responsible for answering phones * Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc. * Serve samples of wine to customers in both small and large settings. * Conducting tours of LaBelle Winery * Provide travel and hotel information to guests * Stocking and pricing merchandise * Handling routine purchasing transactions including operating cash registers * Responsible for expanding wine education. * Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization. * Retaining/memorizing the menu, and provide recommendations for food, wine or beverages. * Collaborating with the kitchen and the staff for a prompt and above satisfactory experience. * Maintain dining ambiance with an enthusiastic manner. * Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies. * Strong sales- driven mentality is imperative. Tastings must be profitable.
* Must be able to lift 45lbs regularly * Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity. * Other duties as assigned
Qualifications:
* Excellent customer service skills and the ability to exceed customer expectations * Ability to work efficiently in a fast paced environment * Strong work ethic with the willingness to take initiative * Able to handle money accurately and operate a point of sale system * Team work
Experience:
* High School Diploma * Bartending and/or server experience (2 + years) * Food service certificate (optional)
Schedule: Part time/Full time Wednesday-Sunday
weekends/holidays necessary Salary: $14.00/hourly, tips