About the role
Position Overview
MetroSys is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce. This position will focus on end-user support, employee onboarding and offboarding, identity and access management, device provisioning, and routine IT administration.
The ideal candidate will have hands-on experience supporting Microsoft 365 environments, managing users and devices through Microsoft Intune and Entra ID, and resolving technical issues through a structured ticketing system.
This is a staff augmentation opportunity requiring approximately 10 hours per week. The technician must be comfortable working independently, managing daily support requests, and maintaining accurate documentation.
Key Responsibilities
* Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation. * Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day. * Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management. * Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed. * Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues. * Provide remote troubleshooting and technical assistance using ScreenConnect. * Manage and resolve support tickets through Jira, ensuring timely updates, accurate documentation, and appropriate escalation. * Support Azure Virtual Desktop (AVD), including user access, connectivity, and basic troubleshooting. * Assist with Mimecast administration, including email security, quarantine management, and email delivery troubleshooting. * Maintain user accounts, security groups, application permissions, and access controls in accordance with established IT policies. * Document recurring issues, troubleshooting procedures, and user lifecycle processes. * Coordinate with internal IT teams on escalated incidents and infrastructure-related issues.
Required Qualifications
* 2+ years of experience in a Help Desk, IT Support, or Desktop Support role. * Hands-on experience with Microsoft 365 administration, Microsoft Entra ID, and Microsoft Intune. * Experience with user onboarding, offboarding, account provisioning, and access management. * Familiarity with remote support tools such as ScreenConnect. * Experience working within a ticketing platform such as Jira. * Strong troubleshooting skills across Windows environments, Microsoft applications, and remote endpoints. * Ability to work independently in a remote environment with minimal supervision. * Strong communication, documentation, and customer service skills.
Preferred Qualifications
* Experience supporting Azure Virtual Desktop (AVD). * Familiarity with Mimecast email security administration. * Experience troubleshooting Microsoft Copilot and Adobe applications. * Exposure to GoExceed or similar device provisioning and lifecycle management platforms. * Experience supporting geographically distributed or remote-first organizations. * Familiarity with endpoint security, MFA, and Microsoft 365 security best practices.