About the role
Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.
The Role:
This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.
You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.
Key Responsibilities:
* Own the long-range, annual, and quarterly financial and non-financial goals
* Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
* Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
* Attend promotional events which include but not limited to tradeshows and panels
Sales and Marketing
* Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
* Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
* Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
* Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
* Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)
* Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
* Manage key relationships with large accounts is mandatory
Customer Care/Customer Success:
* Execute an effective, long-term customer success program for clients
* Implement and maintain client support initiatives
* Facilitate both in-house and client training sessions
* Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
* Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Research and Development:
* Ensure clear product roadmaps are established, followed, and adapted to meet market needs
* Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
* Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
* Facilitate the growth of Product Managers by aligning their activities with job descriptions
Professional services:
* Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
* Establish strategies to increase NRR
* Track on a monthly basis results with the Head of Professional Services
Financial Management:
* Review with Senior Management and the team:
* Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
* Annual, quarterly, and monthly revenue results/forecasts and costs
* Participate in the development of internal department policies and programs to support quality and growth
* Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives
Human resources:
* Partnering with your HR lead in:
1. Driving talent retention and development
1. Complying with local employment legislation
1. Developing a true local company culture
Growth through M&A:
* Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
* Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies
Knowledge, Skills and Abilities:
* Proven experience in senior leadership roles within the software or technology sector
* Strong skills in developing and executing strategic business plans across multiple functions
* Demonstrated success in driving revenue growth and market expansion
* Hands-on approach to managing daily operations and improving operational excellence
* Exceptional leadership with the ability to inspire and manage cross-functional teams
* Results-oriented with a focus on achieving targets and continuous improvement
* Strong commitment to customer success and care
* Excellent communication and interpersonal skills for influencing stakeholders
* Innovative, proactive, and adaptable with a collaborative mindset
* Legally authorized to work in the UK or Ireland
#AspireSoftware
Originally posted on Himalayas