About the role
Job Description
Major Duties and Responsibilities
* Ensure smooth and timely freight process flow from origin to destination. * Ensure accurate and timely data entry into the operational system. * Track and trace Transcon shipments/files and provide reporting as required. * Utilize the Export Transcon workflow on a daily basis. * Ensure accurate and timely client and vendor billing. * Ensure timely freight delivery and customs clearance when applicable. * Interact with customers to arrange shipments and consistently meet customer service standards. * Build and maintain positive working relationships with customers, vendors, and suppliers. * Maintain compliance with all internal policies, company procedures, and applicable government regulations. * Understand departmental process flow and identify opportunities to improve operational efficiency, productivity, and service quality. * Understand customer requirements and ensure all Standard Operating Procedures (SOPs) are documented and maintained in DLSOPs. * Meet established KPI standards and performance expectations in accordance with company policies and procedures. * Maintain effective network communication by responding promptly to emails, requests, and inquiries from internal and external stakeholders. * Escalate operational issues, exceptions, and service concerns to management when appropriate. * Promote a culture of compliance by adhering to company policies, regulations, and ethical business practices while performing all duties with integrity and professionalism. * Demonstrate and uphold the company's 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
Knowledge
* Basic understanding of logistics, transportation, supply chain, or customer service operations preferred. * Understanding of ocean documentation processes preferred. * Basic awareness of regulatory and compliance requirements. * Hazardous Materials certification preferred.
Skills
* Strong organizational and time-management skills. * Effective verbal and written communication skills. * Strong attention to detail and accuracy. * Proficiency in Microsoft Office (Excel and Word). * Ability to learn new systems and processes quickly. * Fluent in English.
Behaviors
* Positive, team-oriented attitude. * Proactive and dependable. * Customer-focused with a strong sense of accountability. * Adaptable and willing to learn in a fast-paced environment.
Education and Experience
* 6 months to 1 year of experience in logistics, transportation, operations, customer service, or a related field preferred; or an equivalent combination of education and experience.
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days) * Annual Paid Holidays (10) * Potential Flexible Days (2) * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over) * 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth) * Employee Stock Purchase Plan (ESPP) * Medical, Prescription Drug, Dental & Vision Coverage * Health Savings Account (HSA) * Life and Disability Insurance * Paid Parental Leave (additional eligibility criteria) * Dependent Care Flexible Spending Account (DC FSA) * Employee Assistance Program (EAP) * Training and Personnel Development Program