About the role
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.
WHAT YOU’LL DO:
* Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution. * Provide advisory on AV setup (facilities, infrastructure, recording) * Schedule setup and on-site support Cisco TelePresence (Executives only) * AV hardware maintenance and vendor management, trouble-shooting, root cause investigation * VC firmware upgrades and testing. * Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments * Perform video conference firmware upgrades and testing * Schedule and monitor video conference call * Support and manage virtual meeting rooms * Manage channels of Audio Video control system/ Internet Protocol Television system * Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet. * Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth * Phone / Email / Calendar Management (Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings) * Provide monthly report on support volumes, analysis and issues with action plans * Assist audio bridge issues * Support Trading floor events (IPTV only) * Provide advisory on Audio-Visual setup (facilities, infrastructure, recording). * To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop * WebEx / Teams/ Zoom/ Audio bridges * Manage channels of AMX IPTV system * Audio-Visual controls, TV broadcasting * VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor).
WHAT YOU NEED TO SUCCEED:
* Min of 3 year working experience in AV support environment * Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control. * Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect * Good level of experience with supporting change and incident management * Good documentation skills and record keeping * Experienced in hardware support, breakfix and troubleshooting. * Experienced in live event support/logistic * Proficiency in English language and local language where the technicians are based * Ability to respond to issues and provide timely update, and escalation
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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