About the role
The Warren-Trumbull County Public Library is seeking a skilled and detail-oriented technology professional to serve as our Software Administrator. This full-time position plays a key role in keeping the Library's servers, software applications, and cloud services secure, reliable, and high-performing for staff and patrons.
Position Summary
The Software Administrator is responsible for overseeing the administration, maintenance, security, and performance of the Library's software applications and computer systems. This position serves as a support and backup for the Network Administrator.
Essential Duties and Responsibilities
* Administers, configures, maintains, and monitors the Library's physical and virtual server infrastructure to ensure system reliability, availability, and performance. * Manages Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive, along with user accounts, permissions, and security groups. * Configures, maintains, and secures endpoint management systems for Library-owned desktops, laptops, and mobile devices. * Evaluates, implements, and maintains library software, including the integrated library system (ILS), discovery layer, public access catalog, and print, room, and event management systems. * Applies operating system, firmware, and application patches and updates in accordance with cybersecurity and change management best practices. * Serves as the Library's subject matter expert on cybersecurity and technology compliance, supporting incident response, vulnerability remediation, and security audits. * Develops, implements, and tests backup, disaster recovery, and business continuity procedures for servers, applications, and critical Library data. * Provides advanced technical support to IT staff, coordinates with software vendors and service providers, and serves as support and backup for the Network Administrator.
Qualifications and Requirements
* Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent combination of education and experience required. * Experience administering enterprise server environments, Active Directory, and Group Policy required. * Advanced knowledge of Microsoft Server, Microsoft 365 administration, and endpoint management platforms such as Microsoft Intune or SCCM. * Strong knowledge of cybersecurity principles, virtualization, and backup and disaster recovery systems. * Ability to work independently, manage multiple projects, and communicate clearly with IT staff, vendors, and library staff. * Availability for occasional evenings, weekends, and on-call or after-hours support for system emergencies or maintenance windows. * Ability to lift and carry networking equipment up to 40 lbs. * Valid driver's license with the ability to travel to all library locations as needed. * Experience in a public library, municipal, or other public-sector IT environment preferred. * Relevant certifications (e.g., CompTIA Network+/Security+, Cisco CCNA, Microsoft) preferred.
Compensation
* Starting hourly rate: $22.12/hour * Position is full-time
Benefits
* Health insurance with employer HSA contribution * Life insurance * Ohio Public Employees Retirement System (OPERS): * 10% employee contribution, 14% employer contribution * 13 Paid Holidays * Paid Time Off (PTO) * Employee Assistance Program (EAP) * Continuing Education Opportunities
How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.
Compensation: $22.12 hourly starting