About the role
GCyber is seeking an IT Support Technician, to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance.
As the IT Support Technician, you will:
* Provide technical end user support to respond to customer requests and incidents * Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements. * Apply ITSM best practices to improve and optimize the services provided to end users. * Develop and report on performance metrics, ensuring continuous service improvement and team feedback. * Manage and optimize Service Desk resources, staff performance, and technical development.
Minimum Qualifications and Expereince: * Active DoD Secret security clearance * DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP) * Bachelor's Degree can be substituted with years of experience * 5+ years of experience * Strong Customer service skills * ITIL v4 Foundation and HDI Desktop Support certification preferred.