About the role
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Purpose
This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
* Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction * Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional * Complete all administrative aspects of the job on time and error-free * Provide accurate feedback with call close information, parts usage reporting, and customer meter readings * Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Job-Related Dimensions
* Technical knowledge/skills * Analysis (problem identification) * Attention to Detail * Customer service orientation * Business skills * Communications – verbal and written * Planning and organizing, (work management) * Teamwork (cooperation) * Work standards (concern for quality) * Follow-up
Qualifications
* High School or GED * Associates Degree or equivalent technical training * Successful completion of: * Manufacturer Core Basics * 2 Manufacturer Training Classes * 2 – 5 years industry or equivalent experience
Physical Demands & Work Environment
* Ability to operate a motor vehicle for travel to client sites * Ability to stand/walk for prolonged periods at times * Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
* Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren) * Generous Company Paid Health Reimbursement Account Options to defray deductible expenses * Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) * Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care * Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance * Pet Insurance, breathe easy knowing Nationwide has your pets covered * Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 * A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling * Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.