About the role
About Us: Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Learn more at www.patriotfire.com.
Why You'll Love This Role: Our Operations Administrator will serve as the nucleus of one of our most critical teams. You’ll maintain and elevate systems of organization, schedule complex and time-sensitive projects, and ensure smooth and efficient operations. Additionally, you’ll leverage your organizational skills and technical acumen to understand and help navigate our Service Operations. You’ll have the opportunity to interact with a wide range of times, identify areas for improvement and become an expert in how we manage this ever-changing world.
If you find joy in the details and take pride in clear, concise communication, this role might be your perfect launchpad.
What You'll Do:
* Scheduling and Coordination: Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution * Concurrent Management: Adeptly manage a diverse array of high-priority responsibilities, ensuring seamless execution of multiple tasks while maintaining flexibility to accommodate urgent customer requests * Communication Liaison: Serve as the communication hub between office and field personnel, demonstrating superior written and verbal skills, and crafting clear messages across diverse channels and audiences * Support Operations: Own back-office functions, answer phones for immediate customer needs, prepare work orders and run reports * Collaboration: Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiency * Professional Growth: Embrace opportunities to learn, grow, and take on additional responsibilities
What We’re Looking For:
* Education: High School Diploma or GED * Experience: 2+ years of administrative-level experience * Industry: 2+ years experience in the Sprinkler or Fire Protection industry preferred (not required) * Technical Skills: Proficiency with Microsoft Suite (particularly Excel) and/or Google Suite (particularly GSheets) * Written Communication: Experience crafting corporate communications via email, maintaining spelling, grammar and syntax accuracy * Attention to Detail: A keen eye for detail and the capacity to maintain accuracy in repetitive tasks * Process-driven: Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-up * Organized: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently * Availability: Full-time availability (40 hours per week, 7am start time) * Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.
Ideal Candidate Attributes:
* Continually seeks ways to improve efficiencies * Desire to grow and willingness to learn * Positive attitude and professional demeanor including good judgment and honesty * Enjoys a fast-paced environment while maintaining organization and operational rigor * Takes initiative and can operate with minimal guidance * Trains teammates and openly shares knowledge and experience * Customer-centric: goes the extra mile to get the job done correctly
Perks of Joining Our Team:
* Collaborative Environment: Be part of a supportive and enthusiastic team * Growth Opportunities: Learn new skills and advance your career * Impactful Work: Play a crucial role in the success of exciting projects
If you’re ready to take on a rewarding challenge and contribute to a thriving team, apply now to become our next Operations Administrator!
Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.