About the role
Expert Systems Engineer
Location: Remote – USA Travel: Up to 20%
Key Responsibilities
* Manage, monitor, maintain, and support infrastructure and application environments. * Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications. * Partner with Operations on patches, updates, antivirus, maintenance, and system health. * Monitor system performance, conduct health checks, and support capacity planning and optimization. * Identify root causes of recurring issues and implement solutions to prevent reoccurrence. * Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed. * Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns. * Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion. * Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences. * Standardize and automate processes and monitoring using scripting and automation technologies. * Follow change management procedures and maintain technical and system design documentation. * Document issues and resolutions and contribute to continuous process and technical improvement.
Required Qualifications
* 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent. * Strong experience with SQL Server, Power BI, and Databricks. * Experience supporting production infrastructure and troubleshooting complex technical issues. * Strong understanding of systems, databases, applications, monitoring, and performance management. * Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives. * Comfortable working directly with clients and cross-functional teams. * Strong problem-solving, analytical, organizational, and decision-making skills. * Experience with scripting, automation, technical documentation, and change management.
Preferred Qualifications
* Healthcare technology or hospital IT experience. * Development experience with .NET and REST APIs. * Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms. * Experience with OpenTelemetry. * Cloud infrastructure or modern data platform experience. * Relevant certifications such as GIAC, ITIL, or MCSE.
Working Arrangements
* Standard work week or as defined by assignment requirements. * Primarily remote or office-based. * May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods. * Up to 20% travel may be required.
Physical Requirements
Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.
Occasionally: Climbing/balancing and stooping/kneeling/crawling.
Originally posted on Himalayas