About the role
SFJAZZ is seeking a friendly, positive, customer-service-oriented Usher to welcome guests to the SFJAZZ Center and offsite events. This role supports concerts, donor events, corporate rentals, and special events throughout the year. Ushers interact with patrons, VIP members, corporate clients, volunteers, and staff to ensure a welcoming and enjoyable experience.
Responsibilities
* Greet and direct guests, scan tickets, manage coat and bag check, and monitor building and auditorium entrances. * Provide exceptional customer service and information about SFJAZZ programs and events. * Collaborate with Front of House (FOH), Box Office, Production, volunteers, and other staff to ensure smooth operations and timely seating. * Respond promptly to guest and staff concerns, escalating issues when appropriate. * Follow ADA requirements, crowd control practices, crisis intervention guidelines, and emergency procedures. * Troubleshoot basic equipment issues, including scanners and radios. * Assist with event setup, including furniture, stanchions, signage, and theater seating. * Assist with artist merchandise sales using AtVenu POS software and maintain FOH inventory. * Work required high-volume event shifts, including select festivals, galas, holiday performances, and extended performance runs. * Perform other duties as assigned.
Qualifications
* At least two years of performing arts or customer service experience. * Excellent communication, interpersonal, and customer service skills. * Strong organizational and technical skills, including Microsoft Office 365; POS experience preferred, with AtVenu a plus. * Ability to follow directions, take initiative, solve problems, and remain calm under pressure. * Collaborative, adaptable, and comfortable working with people from diverse cultural and racial backgrounds. * Interest in nonprofit performing arts and a commitment to SFJAZZ’s mission; an interest in jazz and live performance is a plus. * Ability to stand for extended periods, navigate stairs safely, work in dark environments, and lift up to 35 pounds. * Availability to work varied schedules, including mornings, days, evenings, weekends, and holidays.
Working Conditions SFJAZZ performances typically run Thursday–Sunday evenings, while corporate rentals and conferences generally occur during weekday daytime hours. Ushers must work at least one shift every 60 days and one corporate rental shift per month.
This is a union position. Employees must become union members within 30 days of beginning employment in the bargaining unit.
Compensation: $28.41 hourly