About the role
Client Team Lead
Leading the way with legendary customer service is what we are known for! As a Client Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities * Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. * Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. * Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. * Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. * Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements * High School diploma or equivalent required. * 3+ years of customer service experience. * 2+ years of experience in a leadership. * Effective communication skills.