About the role
Join Our Team
We are seeking a detail-oriented and proactive Logistics Analyst to join our growing team in Miami, Florida. This role offers an exciting opportunity to play a key part in managing end-to-end ocean freight operations for strategic customer accounts while contributing to operational excellence and customer satisfaction.
What You'll Be Doing
* Coordinate end-to-end ocean freight operations for assigned customer accounts. * Manage shipment bookings, track transportation milestones, and proactively resolve operational exceptions. * Communicate with suppliers, shippers, carriers, customs brokers, and customers to ensure smooth execution of shipping processes. * Negotiate and secure ad-hoc rates with ocean carriers and evaluate alternative routing solutions. * Monitor shipment schedules, carrier performance, and recovery plans to minimize disruptions. * Prepare and maintain shipment trackers, operational reports, and customer visibility updates. * Coordinate import documentation requirements and support customs filing readiness. * Investigate and resolve documentation discrepancies, booking issues, and compliance-related risks. * Support new customer implementations, workflow improvements, and reporting standardization initiatives. * Analyze logistics data and operational trends to identify opportunities for improved efficiency and service performance.
Who We're Looking For
Required Qualifications
* Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. * Alternatively, 2-3 years of relevant customer service or logistics experience. * Experience in freight forwarding, ocean transportation, or multimodal logistics operations preferred. * Professional fluency in English is required; Spanish or Portuguese is an advantage. * Strong proficiency in Microsoft Office Suite, particularly Excel. * Understanding of international shipping regulations, customs procedures, and Incoterms. * Strong proficiency in Artificial Intelligence (AI) tools and technologies. * Excellent communication and stakeholder management skills. * Strong analytical mindset with exceptional attention to detail. * Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
What Success Looks Like
Success in this role will be measured through:
* Effective management of assigned customer accounts and shipment programs. * High levels of operational accuracy and on-time execution. * Timely resolution of shipment exceptions and carrier-related challenges. * Accurate and compliant handling of shipping documentation and import filing requirements. * Positive customer feedback and strong stakeholder relationships. * Continuous identification of process improvements and operational efficiencies.
Why You Should Join Us?
* Opportunity to play a key role in global logistics and supply chain operations. * Work in a dynamic, international business environment. * Collaborate with experienced professionals across commercial and operational functions. * Exposure to global customers, carriers, suppliers, and strategic logistics projects. * Career growth and professional development opportunities within a growing organization. * A collaborative culture focused on innovation, continuous improvement, and customer success.
If you are passionate about logistics, enjoy solving complex operational challenges, and thrive in a fast-paced international environment, we would love to hear from you. Apply today and become part of our growth journey.
Equal Opportunity Employer
CSA Global Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.