About the role
Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.
Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type: full-time or part-time
Remuneration: Base salary + performance bonuses.
DUTIES AND RESPONSIBILITIES:
* Respond to customers incoming calls and emails regarding their electronic equipement * Ensure customer satisfaction and provide professional technical customer support * Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Identify when the issue should be re-assigned to another department or more senior representative * Keep records of customer interactions, comments, and complaints, and in line with internal procedures * Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.
REQUIREMENTS:
* Based in or willingness to move to Romania within a short notice * Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level) * EU citizen or sorted our residency status in Romania (no visa support available!) * Computer literate with sound knowledge of Microsoft Office package * A strong working capacity with general office tools * Ability to meet tight deadlines with minimum supervision and in timely manner * Ability to work independently, while being a team player at the same time * Customer-oriented role experience will be considered as an advantage * Academic degree will be considered as an advantage * Working schedule: Monday to Friday, 10 AM - 07 PM.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance * Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere * Work remote from anywhere in Romania! * Relocation support and accommodation * Private medical insurance * Meal tickets * Performance bonus * Guidance and tools to reach your full potential * And many more!
Originally posted on Himalayas