About the role
Engagement
* Remote: EU or US East Coast
* Duration: November–March
* Allocation: Approximately 2–2.5 days/week
* Total: Approximately 42 days
We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.
Key Responsibilities
* Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
* Facilitate stakeholder sessions and reconcile regional requirements and variations.
* Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
* Develop process narratives, requirements, business rules, and acceptance scenarios.
* Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
* Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
* Support business testing and prepare handover documentation.
* Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders.
Requirements
* 5+ years of experience in business analysis or process consulting.
* 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
* 2+ years of relevant experience with Salesforce-based Veeva CRM processes.
* Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.
* Experience working across multiple markets and directly with medical stakeholders.
* Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.
* Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.
* Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.
* BPMN, Jira/Confluence, and German or French are desirable.
* Life sciences, pharmacy, or related education is a plus but not required.