About the role
RESPONSABILITIES:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times * Responding promptly to customer inquiries * Communicating with customers through various channels email, phone and chat * Acknowledging and resolving customer complaints * Knowing our products inside and out so that you can answer questions * Processing orders, forms, applications, and requests * Keeping records of customer interactions, transactions, comments, and complaints * Communicating and coordinating with colleagues as necessary * Providing feedback on the efficiency of the customer service process * Managing a team of junior customer service representatives * Ensure customer satisfaction and provide professional customer support
REQUIREMENTS:
* Native or near native level of German * Good level of English * Availability to work from home in a quiet environment * Previous experience dealing with public will be a plus
Originally posted on Himalayas