About the role
Benefits
* Paid Time Off & Paid Company Holidays * Medical, Dental, Vision & Life Insurance * Flexible Spending Account (FSA) * 403(b) Retirement Plan with Company Match * Short-Term & Long-Term Disability * $0 Copay for Legacy Provider visits * $0 Copay for prescriptions filled at Legacy Pharmacies * Travel Insurance & Pet Insurance * Subsidized Gym Membership * And much more!
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Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074
Bilingual Front Office Clerk - Southwest (Job Overview)
Schedule: Rotating Schedule | 12 HR Shifts
At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.
* Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey. * Key Features: Explore diverse experiences by floating across various clinic locations. * Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health. * Team Collaboration: Join a passionate team of professionals dedicated to exceptional care. * Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.
Why This Role Matters
* Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care. * Serve as an important connection between patients, families, providers, and clinic staff. * Contribute to a collaborative, team-based primary care medical home. * Support culturally sensitive, language-appropriate, and whole-person care. * Build valuable experience in clinic operations, patient access, and healthcare coordination. * Join a team where professionalism, respect, and meaningful service shape the patient experience.
If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count.
Key Responsibilities
* Answer incoming calls and route them appropriately. * Perform client intake and notify appropriate staff of the client’s arrival. * Enter patient information into the appropriate databases. * Assist the volunteer coordinator with the management of volunteers. * Follow appointment procedures as set by management. * Follow cash handling procedures when receiving client payments. * Complete opening and closing procedures. * Keep the clinic lobby straight and orderly. * Process lab results as assigned by the Practice Manager. * Participate in the Performance Improvement Program. * Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. * Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives. * Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education. * Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards. * Attend all required safety education programs. * Operate assigned equipment and perform all procedures in a safe manner as instructed. * Maintain the work area and equipment in the condition required by Legacy standards. * Demonstrate proper body mechanics in all functions. * Check the patient environment and equipment to ensure safety. * Report safety concerns promptly to appropriate personnel. * Follow Legacy’s exposure control plans for blood-borne and airborne pathogens. * Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions. * Assure a safe environment by instituting appropriate control measures. * Attend annual education programs. * Perform other duties as assigned.
Minimum Qualifications
* High school graduate or equivalent required.
Required Knowledge, Skills, and/or Abilities
* Pleasant, professional, and articulate phone voice * Ability to multi-task and handle many incoming calls or patients at once * Efficient and accurate data-entry skills * Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly. * Basic knowledge such as basic math, alphabetical or numerical filing may also be required. * Bilingual in English/Spanish required.
About Legacy Community Health
The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.
Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.
Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.
Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.