About the role
Job Description
What's the opportunity?
As Assistant Manager, you'll work closely with the General Manager to support the day-to-day running of the business, lead the team and ensure every guest receives a warm welcome and outstanding service.
* Support hotel operations: Help oversee the smooth running of our 34-bedroom hotel, ensuring guests enjoy a comfortable and memorable stay.
* Lead and inspire the team: Motivate, coach and support team members, creating a positive environment where everyone can thrive.
* Deliver exceptional customer service: Make every guest feel welcome, whether they're joining us for a meal, staying overnight or celebrating a special occasion.
* Keep the business running smoothly: Support with rotas, staffing, daily operations and maintaining high standards across the pub and hotel.
* Make celebrations special: Help deliver fantastic events and gatherings, ensuring every detail contributes to a great guest experience.
* Drive business performance: Support the General Manager with sales, stock, labour costs and overall profitability.
* Maintain high standards: Take pride in cleanliness, safety, compliance and the presentation of our pub, restaurant and hotel.
Qualifications
What we're looking for
We're ideally looking for someone with previous hospitality management experience, particularly within a pub, restaurant or hotel environment. You'll be confident managing a team and understand the importance of delivering excellent service across different areas of the business.
You'll bring:
* Strong people-management skills and the ability to lead by example.
* A genuine passion for hospitality and outstanding customer service.
* Excellent communication and relationship-building skills.
* Confidence handling guest feedback and resolving issues professionally.
* Good organisation and the ability to manage competing priorities.
* Commercial awareness and an understanding of business performance.
* A hands-on approach, positive attitude and willingness to get involved.
Personal Licence
As this role may involve covering the business in the General Manager's absence, you'll need to be eligible to hold a Personal Licence. You don't need to have one when you apply. If you're successful, Greene King will support you through the process of obtaining your licence.
Additional Information
What's in it for you?
At Greene King, we're committed to helping our people grow, succeed and enjoy what they do.
* Career development: Access to training, apprenticeships and opportunities to progress across Greene King.
* Pub discounts: Enjoy 33% off at Greene King pubs, plus 15% off for friends and family.
* Greene King Inns savings: 50% off for you and 25% off for friends and family.
* Financial wellbeing: Access to Wagestream to help you manage your pay.
* Extra perks: Retail discounts, family-friendly benefits and an Employee Assistance Programme.
* Recommend a friend: Earn up to £1,500 when you introduce someone to Greene King.
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Ready to join The De Trafford Arms?
If you're an experienced hospitality manager who loves bringing people together, knows how to inspire a team and takes pride in creating exceptional guest experiences, we'd love to hear from you.
Bring your experience. Lead with passion. Make The De Trafford Arms a destination guests love to return to!