About the role
Business Office Specialist
About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to use automation and intelligence to overcome revenue cycle challenges and improve reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise aligned with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, creating a workplace where everyone feels valued and heard.
A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to building a high-trust, high-performance workplace culture. This marked the fourth consecutive year that Infinx India achieved certification and the first time the company earned recognition in the U.S.
Summary Description: The Business Office Specialist supports hospital and clinic revenue cycle operations, including billing, claim submission, payment posting, denial management, appeals, and collections. This role resolves outstanding accounts, payment discrepancies, and complex credit balances to support accurate and timely reimbursement. The ideal candidate brings experience with Medicare, Medicaid, commercial, and other government (VA, Tricare), workers compensation, billing and collections, self-pay collections, Cerner (Oracle), the Medicare DDE system, and FinThrive Clearinghouse. This individual is detail oriented, takes initiative, a self-starter, and collaborates effectively with clinical and financial teams to resolve issues affecting revenue.
Location: Remote
Responsibilities: * Support hospital and clinic revenue cycle processes, including claim submission for all payers, payment posting, denial management, appeals, and collections. * Manage self-pay collections and resolve outstanding account balances. * AR follow-up to review, identify, and resolve discrepancies. * Research and resolve complex credit balance scenarios. * Use Cerner (Oracle) to review account information, document activity, and resolve billing and collection issues. * Use FinThrive Clearinghouse to resolve billing edits and submit secondary claims. * Review payor contracts and reimbursement methodologies to identify and resolve payment discrepancies. * Apply knowledge of coding guidelines, regulations, and reimbursement methodologies to resolve account issues. * Collaborate with clinical and financial teams to address issues affecting revenue. * Analyze metrics and reports to identify opportunities to improve revenue cycle performance. * Follow revenue cycle best practices and perform other duties as assigned.
Skills and Education: * High school diploma. * Three or more years of experience in accounts receivable or revenue cycle management. * Knowledge of hospital and clinic revenue cycle processes, including claim submission, payment posting, denial management, appeals, and collections. * Knowledge of coding guidelines, applicable regulations, payor contracts, and reimbursement methodologies. * Experience with Medicare billing and collections, the Medicare DDE system, self-pay collections, and complex credit balance resolution. * Proficiency with Cerner (Oracle), Microsoft Excel, and Outlook; experience using FinThrive Clearinghouse to resolve billing edits and submit secondary claims. * Strong communication, organizational, time management, interpersonal, and problem-solving skills, with the ability to work independently and collaboratively with minimal supervision. * Commitment to the core values of Team, Integrity, Growth, and Innovation.
Company Benefits and Perks: Joining Infinx offers opportunities for professional growth and a sense of belonging within a dynamic and growing organization. * Hourly wage based on experience. * Access to a 401(k) Retirement Savings Plan with company match. * Comprehensive medical, dental, and vision coverage. * Paid time off. * Paid holidays. * Additional benefits, including pet insurance, an Employee Assistance Program (EAP), and discounted services.
If you are an experienced Business Office Specialist ready to contribute to our mission and join our diverse and inclusive community, we invite you to apply and become part of the Infinx team.