About the role
This is a remote position.
Key Responsibilities:
Patient Intake & Triage
* Manage inbound patient referrals through BrightTree and partner systems
* Accurately enter and verify demographic and insurance information
* Apply clinical triage protocols based on CPAP/CCM compliance metrics
* Assign patients to appropriate clinical personnel based on decision trees
Medical Data & System Management
* Reconcile patient information between EMR systems and internal platforms
* Upload daily compliance reports and maintain accurate logs
* Ensure HIPAA-compliant data handling and documentation
Reporting & Documentation
* Maintain clear, structured, and real-time documentation of all transactions
* Contribute to internal SOPs and process documentation (Playbook)
* Provide support in developing efficient workflows and compliance tracking
Operational Workflow Execution
* Process 50–80 patient referrals per day, ensuring speed and accuracy
* Manage tasks across multiple systems and tools
* Communicate effectively with internal teams for issue resolution or clarification
Required Qualifications:
* 2+ years experience as a Medical Virtual Assistant or in a clinical admin role
* Strong command of Microsoft Excel and Google Sheets
* Experience with high-volume data entry and triage workflows
* Excellent written English and attention to detail
* Highly organized and capable of self-management in a remote setting
Requirements
Preferred Qualifications:
* Experience in sleep therapy, CPAP/DME workflows
* Background in medical office or clinical operations (non-licensed acceptable)
* Exposure to insurance verification and intake tools
* Experience using CRMs or medical workflow platforms
* Familiarity with EMR systems (e.g., BrightTree or similar platforms)
Key Competencies:
* Exceptional attention to detail and data accuracy
* Proficient in Microsoft Excel and capable of generating and interpreting reports
* Strong organizational and multitasking skills to manage high-volume workflows
* Fast learner with excellent tech adaptability across multiple platforms and systems
* Independent and process-driven work ethic, with a strong sense of accountability
* Comfortable working remotely with minimal supervision in a collaborative team environment
Benefits
Employee Benefits * Health and Wellness: Comprehensive HMO coverage for you and your dependents. * Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future. * Financial Flexibility: Virtual Credit Card for added convenience and purchasing power. * Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time. * Government Benefits: Full support for required government benefits.
Supplemental Pay Types
* 13th Month Salary: A festive bonus to celebrate the year’s hard work. * Overtime Pay: Compensation for your extra effort and time. * Night Differential: Additional pay for working late hours or shifts. * Incentives: Performance-based incentives to reward your contributions and achievements
Originally posted on Himalayas