About the role
JOB RESPONSIBILITIES: * Assists with IT service requests and support calls, including basic hardware, software, application, and connectivity troubleshooting. * Assists with the setup, configuration, and deployment of desktops, laptops, peripherals, and other end-user technology. * Supports routine user account administration and software installation under the direction of IT staff. * Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system. * Assists with IT equipment and asset inventory. * Performs routine operational and system support tasks as assigned. * Works with members of the IT team on projects and initiatives across areas such as systems, networking, cybersecurity, applications, and technology infrastructure. * Gains exposure to the operation and support of technology within a 24/7 business environment. * Communicates effectively and professionally. * Follows Company and departmental policies and procedures. * Performs all other duties as assigned.
JOB REQUIREMENTS: * Prior professional IT experience is not required. * Basic knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and networking concepts preferred. * Interest in developing a career in information technology. * Ability and willingness to learn new technologies and work with different areas of IT. * Strong troubleshooting, problem-solving, communication, and interpersonal skills. * Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. * Must exercise discretion and maintain confidentiality when handling sensitive information. * Must be able to wear the assigned uniform provided by Delaware Park. * Must be able to walk and stand for at least a full eight (8)-hour shift. * Must be able to lift up to 40 lbs. and push or pull up to 50 lbs. * Ability to bend, reach, pull, push, kneel, squat and grasp as needed. * Must be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays. * Must be able to work throughout the property in environments that may include extended walking distances, confined spaces, noise, music, varying lighting conditions, and varying temperatures.