About the role
This is a remote position.
Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities * Help clients open and maintain trading accounts * Answer enquiries by email, phone and internal channels * Make welcome calls and follow-ups * Explain trading platforms and services; troubleshoot MetaTrader issues * Resolve back-office and account enquiries and handle complaints * Liaise with internal teams and escalate complex cases * Support marketing with translations and events when needed
Requirements * Native or fluent Japanese, written and spoken * Fluent English (B2+) * University or college degree * Strong communication and interpersonal skills * Comfortable with CRM, email platforms and MS Office * Able to work independently and under pressure * Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan. * Able to work 08:00–17:00 or 09:00–18:00 Japan time
What's offered * Approx. USD 2,000/month (12 salaries a year) * Remote from Japan after an initial 3-month paid training period in Cyprus * International, multicultural FX/CFD environment * Learning and growth opportunities
Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX
Originally posted on Himalayas