About the role
Exceptional Healthcare is seeking an IT Manager (EMR and Support)
Why Work With Us? We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to the Exceptional Promise by treating every patient and employee with courtesy, dignity, and respect.
Reports to: Director of IT Direct reports: 2 (IT Support Specialist, Information Systems) Location: Dallas, TX | Onsite, 5 days a week (may start at our North Fort Worth office until Dallas space is ready)
About the role Our EMR runs the business, and we're moving to a new one. We need a hands-on IT Manager to own the system, help lead the transition, and run a small support team. This is a working manager role. You'll lead people and fix things in the same day.
What you'll do
* Own EMR administration: configuration, templates, user access, upgrades, and the vendor relationship. * Help lead the EMR transition: data migration, workflow build, testing, training, and go-live. * Partner with clinical and operations leaders to tighten workflows and drive adoption. * Run help desk operations, ticket flow, and service levels. * Serve as the escalation point for issues the help desk can't solve, including an after-hours and weekend on-call rotation. * Partner with the Director of IT on network, devices, cloud, and security. * Hire, train, and coach a two-person support team. * Keep access controls and documentation HIPAA compliant.
What you bring
* 5+ years in IT, including 3+ in information systems management. * 2+ years directly supervising IT support staff. * Hands-on EMR or EHR administration experience. * EMR migration or implementation experience strongly preferred. * Strong troubleshooting across hardware, software, and network. * Working knowledge of HIPAA security requirements. * A clear communicator who can train clinicians and hold vendors accountable. * Healthcare background a plus.
Why this role You'll help lead a system change that shapes how the whole organization works, build your own team, and report to a Director who wants a partner, not a ticket queue.