About the role
About the Project
For one of our ongoing projects, we are looking for a German-speaking Business Analyst to join the team and support the development and continuous improvement of an AI-powered FAQ chatbot for the banking sector.
The role involves close collaboration with business stakeholders, development teams, and financial institutions to ensure the chatbot delivers accurate, relevant, and high-quality user experiences while meeting regulatory requirements.
Responsibilities
* Gather, analyze, and document business requirements for the AI-powered FAQ chatbot. * Create and maintain business requirement documents, use cases, and user stories. * Coordinate with internal stakeholders and banking clients to ensure the availability, accuracy, and consistency of chatbot content managed through the CMS. * Monitor chatbot interactions and analyze user behavior to identify opportunities for improvement. * Collaborate closely with the development team to translate business requirements into technical specifications. * Support the implementation and integration of the chatbot across banking websites. * Participate in testing and quality assurance activities to ensure the chatbot's functionality, reliability, and performance. * Analyze user feedback and continuously improve the chatbot's user experience. * Develop strategies to optimize response quality, accuracy, and personalization based on user preferences (e.g., response length, level of detail, language). * Communicate effectively with both business and technical stakeholders throughout the project lifecycle. * Prepare project status updates, reports, and documentation. * Support release planning and deployment activities while ensuring compliance with financial industry regulations and governance requirements.
Requirements
* Previous experience as a Business Analyst in software development projects. * Fluent German (mandatory). * Good command of English. * Experience working in Agile/Scrum environments. * Experience gathering and documenting business requirements, user stories, and use cases. * Experience collaborating with both business stakeholders and technical teams. * Strong analytical and communication skills. * Experience with Generative AI (GenAI) solutions is mandatory. * Understanding of AI-powered chatbots, conversational interfaces, or LLM-based applications. * Experience with content management and chatbot optimization is considered an advantage.
Nice to Have
* Previous experience in the banking or financial services industry. * Experience working with CMS platforms. * Familiarity with AI chatbot implementation and release management in regulated environments.