About the role
JOB RESPONSIBILITIES: * Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. * Responsible for the direct supervision, evaluation and training of VLT personnel. * Assists VLT Management in all phases of VLT operations. * Responsible for understanding and enforcing Company, Departmental and Delaware Lottery Policies and Procedure * Recommends and documents coaching and discipline of staff on appropriate paperwork. * Assigns distribution of personnel as needed. * Supervises delegated VLT areas & VLT attendants. * Observe, recognize, and manage irregularities in personnel and guests. * Responsible for understanding all available slot floor system reports, game information, and knowledge of the player tracking system to investigate and resolve guest complaints. * Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel including assisting marketing personnel when necessary. * Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a Shift Supervisor or Shift Manager immediately. * Communicate (both written and verbal) with and promote positive team members and guest relations. * Maintain professionalism at all times when working with other team members and/or guests. * Performs all other duties as assigned.
JOB REQUIREMENTS: * Six (6) months prior experience in Slot Operations is required, and One (1) year of similar experience is preferred. * Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery. * Knowledge of computer software including Microsoft Word and Excel. * Ability to work independently with minimal supervision. * Act with discretion and maintain confidentiality in handling sensitive information. * Maintain established company and departmental uniform, appearance, and hygiene standards at all times. * Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. * Must be able to walk and stand for at least a full eight (8)-hour shift. * Must be able to lift, push, and pull up to 50 lbs in weight throughout the shift * Ability to bend, reach, pull, push, kneel, squat and grasp as needed * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. * Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. * The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. * Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.