About the role
Job Description
We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden.
As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.
Key Responsibilities
* Deliver a warm, professional welcome to all visitors, clients, and colleagues. * Act as the first point of contact for enquiries, providing outstanding customer service. * Manage the reception area to ensure a professional, clean, and welcoming environment. * Answer telephone calls and manage the reception inbox efficiently. * Meet and greet meeting room users, providing guidance and support throughout their visit. * Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational. * Identify, log, and monitor maintenance requests through relevant systems. * Follow up on outstanding jobs and escalate issues where appropriate. * Complete regular inspections and audits of workplace spaces, equipment, and provisions. * Maintain accurate records, logs, and reports.
Hours: 45 Hours per week, shifts from 8am-6pm, Mon-Fri Salary: £35,988 per annum
Qualifications
We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.
Essential Skills & Experience
* Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role. * Excellent communication and interpersonal skills. * Strong organisational skills with the ability to prioritise tasks effectively. * Professional, polished, and confident approach. * Ability to work independently and take ownership of responsibilities. * Experience handling administrative duties and maintaining accurate records. * Strong problem-solving skills and the ability to remain calm under pressure. * Intermediate knowledge of Microsoft Office applications. * High attention to detail and commitment to service excellence.
Desirable
* Experience within a corporate office environment. * Knowledge of facilities or workplace management systems. * SIA Licence (where required for specific locations).
Additional Information
What's in it for you?
* Excellent holiday allowance * Pension contributions, * Life insurance * Enhanced annual leave * Recommend a Friend Bonus Scheme * Thank you voucher scheme. * 24-hour personal helpline for employees, providing counselling & information services. * Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. * Our Training Academy provides excellent training and development opportunities for our people.